3 Easy Steps to Analyze Your Written Response Feedback

Have you been struggling on where to start with analyzing your written feedback from employees, customers, or others? I've provided three steps to analyze your written feedback to provide insight into experiences. These tips can help provide a better understanding of your employees, students, clients, and more's experiences, while being aware of what makes their experience positive, negative, or somewhere in the middle.

1. Highlight meaningful sentences or statements. As you read through the written responses, use a highlighter or whatever you typically choose to identify significant and/or meaningful phrases, statements, or sentences on their experience with you.
   

2. Determine patterns. Based on what you highlighted, is there a pattern or multiple patterns you're noticing? If so, start grouping them together and write out the pattern you're noticing. For example, if you are providing a product, and the written feedback provides insight to a customer's experience using it, think about if it was a positive or negative experience. Did they provide an area of opportunity to improve and what was it? A pattern could be "area of opportunity" or "product improvement."
   

3. Use the patterns to make and explain themes. Using the patterns you've made from the written responses, you should be able to make themes, such as "positive impact on customer experience" or "negative experience on employee experience," while using the patterns to describe the themes. As an example, the patterns you've noticed for a product were issues with populating fields in a form or insights or graphs not matching data, the theme would be "negative impact on customer experience" or "negative impact on employee experience."

I hope these tips help as you work on providing a bigger and better product, service, and experience for others!

If you would like a more in-depth analysis of your written responses to help you achieve your goals, please email us at contact@jaderesearchlab.org or visit us at jaderesearchlab.org !